PRIVACY POLICY

Last updated: 29 August 2026

OMG Find (“OMG Find”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and otherwise process personal information when you visit or use our website, create an account, place an order, communicate with us, or otherwise interact with OMG Find (collectively, the “Services”).

OMG Find is powered by Shopify, which provides the technology used to operate our online store.

This Privacy Policy should be read together with our Terms of Service, Refund & Returns Policy, Shipping Policy and any other applicable policies published on our website.

This Privacy Policy is intended to comply with applicable South African privacy and data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA), where applicable.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies you or can reasonably be used to identify you.

Depending on how you interact with OMG Find, we may collect some or all of the following information:

Personal and contact information

This may include:

• full name;
• email address;
• telephone or mobile number;
• delivery address;
• billing address;
• postal address; and
• other information you voluntarily provide to us.

Order and transaction information

When you purchase from us, we may collect information relating to:

• products purchased;
• products viewed or added to your cart;
• order numbers;
• transaction dates;
• order value;
• delivery information;
• returns, refunds or exchanges; and
• communications relating to your order.

Payment information

Payments may be processed through third-party payment providers.

Depending on the payment method you use, information such as payment card details, banking information, transaction details and payment confirmations may be processed by the relevant payment provider.

Where payment is processed by a third-party payment provider, OMG Find generally does not have access to your full payment card details.

Account information

If you create an account, we may collect information such as:

• username;
• email address;
• account preferences;
• saved addresses;
• order history; and
• account-related information.

Communications

When you contact us by email, telephone, social media, contact forms or other communication channels, we may retain the information you provide so that we can respond to you and maintain customer-service records.

Device and technical information

When you visit our website, certain information may automatically be collected, depending on the technologies and services enabled on our website.

This may include:

• IP address;
• browser type;
• device type;
• operating system;
• approximate location derived from technical information;
• referring website;
• pages visited;
• links or buttons interacted with;
• date and time of visits; and
• other technical or usage information.

2. HOW WE COLLECT YOUR PERSONAL INFORMATION

We may collect personal information through the following methods:

Directly from you

For example, when you:

• create an account;
• place an order;
• subscribe to marketing communications;
• contact us;
• submit a review;
• enter information on our website;
• participate in a promotion or competition; or
• otherwise voluntarily provide information.

Automatically

Some information may be collected automatically when you browse or interact with our website through cookies, pixels, analytics technologies and similar technologies.

From service providers

We may receive information from companies that provide services to us, such as payment processors, Shopify, delivery companies, technology providers, analytics providers and marketing platforms.

From third parties

Where legally permitted, we may receive information from advertising platforms, social-media platforms, fraud-prevention services or other third parties.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for purposes including:

Processing and fulfilling orders

We use your information to:

• process purchases;
• process payments;
• confirm orders;
• arrange delivery;
• communicate with you about your order;
• process refunds, returns and exchanges;
• provide customer support; and
• maintain transaction records.

Operating and improving our website

We may use information to:

• operate our website;
• maintain customer accounts;
• improve website functionality;
• understand how customers use our website;
• improve our products and Services;
• personalise your shopping experience; and
• troubleshoot technical problems.

Marketing and advertising

Where permitted by law and where applicable, we may use your information to:

• send promotional emails or messages;
• inform you about products, offers and promotions;
• show advertisements that may be relevant to your interests;
• measure advertising performance; and
• understand how customers interact with our advertisements and website.

You may unsubscribe from promotional email communications at any time by using the unsubscribe mechanism provided in the relevant communication.

Even if you opt out of marketing communications, we may still contact you regarding transactions, orders, account activity, security matters or other non-promotional matters.

Fraud and security

We may process personal information to:

• detect and prevent fraudulent transactions;
• verify transactions;
• protect our website;
• investigate suspicious activity;
• protect customers and our business; and
• maintain the security of our systems.

Legal and regulatory purposes

We may process information where reasonably necessary to:

• comply with applicable laws;
• respond to lawful requests from authorities;
• enforce our Terms of Service;
• protect our legal rights;
• resolve disputes;
• investigate suspected unlawful activity; or
• comply with legal proceedings.

4. LEGAL BASIS FOR PROCESSING

Where POPIA or other applicable law requires a lawful basis for processing personal information, OMG Find will process personal information only where we have a lawful justification to do so.

This may include:

• where processing is necessary to perform a contract with you;
• where processing is necessary to provide a service you requested;
• where you have provided consent;
• where processing is required or permitted by law;
• where processing is necessary to protect legitimate interests, where permitted by law; or
• where processing is otherwise permitted under applicable data-protection legislation.

Where consent is required, you may withdraw your consent, although this will not affect processing that was lawful before the withdrawal.

5. HOW WE SHARE PERSONAL INFORMATION

We do not sell your personal information as a general business practice.

We may disclose or make personal information available to third parties where reasonably necessary to operate our business and provide the Services.

These third parties may include:

Shopify

Our online store is powered by Shopify. Shopify may process personal information relating to your use of our website, purchases and interactions with our store.

Payment providers

We may share information with payment processors and financial service providers to process and verify payments and prevent fraud.

Delivery and courier providers

We may provide your name, telephone number, delivery address and order information to courier, shipping and fulfilment providers so that your order can be delivered.

Technology and service providers

We may use third-party providers for services such as:

• website hosting;
• cloud storage;
• customer support;
• analytics;
• fraud prevention;
• website security;
• email delivery;
• marketing;
• advertising; and
• technical support.

Marketing and advertising platforms

Where applicable and permitted by law, we may share limited information or identifiers with advertising and marketing platforms to measure campaigns, understand website activity and provide relevant advertising.

These platforms may include services such as Meta, Google, TikTok or other advertising providers that OMG Find may use from time to time.

The use of your information by these third parties may also be governed by their own privacy policies.

Legal requirements

We may disclose information where required or permitted by law, including where necessary to comply with legal processes, government requests, court orders or regulatory requirements.

Business transactions

If OMG Find is involved in a merger, acquisition, sale of assets, restructuring or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. SHOPIFY

OMG Find is powered by Shopify.

Shopify provides the technology and infrastructure used to operate our online store and may collect and process information about your interactions with our store.

Information submitted through our website may be transmitted to Shopify and other service providers, including providers located outside South Africa.

Shopify may also process information in accordance with its own privacy policies and terms.

For more information about Shopify’s handling of personal information, please review Shopify’s privacy information:

Shopify Privacy

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device that can help websites remember information about your visit.

We may use cookies and similar technologies for purposes such as:

• keeping the website functioning;
• remembering shopping-cart information;
• remembering preferences;
• understanding website traffic;
• analysing website performance;
• improving our Services;
• preventing fraud; and
• measuring advertising effectiveness.

Third-party services integrated with our website may also use cookies, pixels or similar technologies.

You can generally manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Where applicable, we will obtain consent for cookies or similar technologies where required by law.

8. ADVERTISING AND TRACKING

We may use advertising and analytics services to understand how visitors interact with our website and how our advertising campaigns perform.

These technologies may allow us or our advertising partners to understand activities such as:

• visits to our website;
• products viewed;
• products added to a cart;
• purchases;
• interactions with advertisements; and
• general website activity.

Depending on the services we use, this may include technologies provided by platforms such as Meta, Google, TikTok or other advertising providers.

Advertising providers may process information in accordance with their own privacy policies.

You may be able to control certain advertising preferences through your device, browser or the relevant advertising platform.

9. CUSTOMER REVIEWS, PHOTOGRAPHS AND USER CONTENT

If you voluntarily submit a product review, photograph, testimonial or other content to OMG Find, we may use that content for purposes connected with our business, including displaying customer reviews on our website or promoting our products.

If your submission contains personal information, we will process that information in accordance with applicable law.

You should avoid submitting sensitive personal information or information about another person without their permission.

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social-media platforms or other services.

If you follow a link to a third-party website, that website will have its own privacy practices and policies.

OMG Find does not control the privacy practices of third parties and is not responsible for information you provide directly to those third parties.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. INTERNATIONAL TRANSFERS

Some of the companies that provide services to OMG Find may operate outside South Africa.

As a result, your personal information may be transferred to, stored in or processed in countries outside South Africa.

Where personal information is transferred outside South Africa, OMG Find will take reasonable steps to ensure that such processing is carried out in accordance with POPIA and other applicable law.

This may include using appropriate contractual, technical or organisational safeguards where required.

12. PROTECTION OF PERSONAL INFORMATION

We take reasonable technical and organisational measures to protect personal information against:

• loss;
• misuse;
• unauthorised access;
• disclosure;
• alteration; and
• destruction.

However, no online transmission or storage system can be guaranteed to be completely secure.

You should therefore avoid sending highly sensitive information through unsecured communication channels.

If we become aware of a security compromise involving personal information, we will take appropriate steps as required by applicable law.

13. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• fulfil orders;
• provide customer support;
• maintain business and transaction records;
• comply with legal and regulatory obligations;
• resolve disputes;
• prevent fraud;
• enforce our agreements; and
• protect our legitimate business interests.

The appropriate retention period will depend on the nature of the information and the reason it was collected.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate and permitted by law.

14. YOUR PRIVACY RIGHTS

Subject to applicable law and any lawful limitations, you may have rights relating to your personal information.

These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete personal information;
• request deletion of personal information where legally permitted;
• object to certain processing;
• withdraw consent where processing is based on consent;
• request information about how your personal information is being processed; and
• lodge a complaint regarding the handling of your personal information.

Certain rights may be subject to exceptions under POPIA or other applicable legislation.

We may need to verify your identity before processing a privacy-related request.

15. DIRECT MARKETING

We may send you marketing communications where permitted by applicable law.

These may include information about:

• new products;
• special offers;
• discounts;
• competitions;
• promotions; and
• other OMG Find updates.

You can unsubscribe from promotional email communications by clicking the unsubscribe link contained in the relevant email.

Where applicable, you may also request that we stop sending direct marketing communications to you.

We may continue to send essential transactional communications, such as order confirmations, delivery updates, refund notifications and customer-service responses.

16. CHILDREN’S PRIVACY

Our Services are intended for general consumers and are not specifically directed at children.

We do not knowingly request or intentionally collect personal information from children where doing so would be unlawful.

If you are a parent or legal guardian and believe that a child has provided personal information to OMG Find without appropriate permission, please contact us using the details below.

We will consider appropriate steps in accordance with applicable law.

17. INFORMATION YOU PROVIDE ABOUT OTHER PEOPLE

If you provide us with another person’s personal information, for example a recipient’s name, telephone number or delivery address, you confirm that you have the authority or permission to provide that information where required by law.

We will use such information only for legitimate purposes connected with the Services, such as delivering an order.

18. DO NOT SEND SENSITIVE INFORMATION UNNECESSARILY

Please do not send OMG Find sensitive personal information through email, social media, website forms or other communication channels unless it is specifically requested and necessary.

For example, you should not send passwords, PINs, full banking credentials or other highly confidential information to us through ordinary communication channels.

19. POPIA INFORMATION

For purposes of POPIA, OMG Find may act as the responsible party in relation to personal information collected directly through our business and website, depending on the specific processing activity.

Where third-party service providers process information on our behalf, they may act as operators or independent responsible parties depending on the nature of their services and applicable law.

We will take reasonable steps to process personal information in a lawful and responsible manner.

20. INFORMATION OFFICER / PRIVACY CONTACT

If you have questions about our privacy practices, want to exercise your privacy rights, or have a complaint regarding the handling of your personal information, please contact us.

OMG Find

Email: omgfind449@gmail.com
Telephone: +27 60 725 3752
Location: Lenasia, Johannesburg, Gauteng, 1827, South Africa

Please include sufficient information to allow us to understand and respond to your request.

21. COMPLAINTS

If you have a concern about how OMG Find handles your personal information, please contact us first so that we can attempt to resolve the matter.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Information Regulator of South Africa, subject to applicable law and its procedures.

Information about the Information Regulator and its complaint process can be found on its official website:

Information Regulator South Africa

22. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

• our business practices;
• the Services;
• technology;
• third-party providers;
• applicable laws; or
• privacy requirements.

When we update this Privacy Policy, we will update the “Last updated” date at the top of this page.

Where required by law, we will provide additional notice of material changes.

23. CONTACT US

If you have any questions about this Privacy Policy or how OMG Find handles personal information, please contact us:

OMG Find

Email: omgfind449@gmail.com
Telephone: +27 60 725 3752
Location: Lenasia, Johannesburg, Gauteng, 1827, South Africa

Last updated: 29 August 2026